NPS Feedback
Download a sample of the nps_feedback.csv to preview the data.
Fields Description
The unique identifier of the feedback in Thanx.
The unique identifier of the merchant in Thanx.
The unique identifier of the purchase in Thanx.
The unique identifier of the user in Thanx.
The state of the feedback.
The NPS rating from 0-10. 0-6 are Detractors, 7-8 are Passives, and 9-10 are Promoters.
The user’s written feedback.
A staff member’s written response to the user’s feedback.
The name of the staff member who responded to the user.
The date and time the user was prompted to leave feedback. This is in UTC.
The date and time the user left feedback. This is in UTC.
The date and time a staff member responded to the user’s feedback. This is in UTC.
The unique identifier for the feedback in Thanx APIs.