Introduction

Welcome! This guide is designed to help you work with Thanx from initial onboarding to a successful launch. We believe in a collaborative, partner-centric approach where your success is our success. We strive to provide proactive support, clear documentation, and a smooth integration process. Below you’ll find an overview of team roles, key integration paths, resources, and processes we’ll navigate together. (Note: Thanx’s developer documentation site is your go-to for detailed API specs, step-by-step guides, and best practices.)

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Roles & Responsibilities

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Partnerships Team

Think of the Partnerships team as your project concierge and primary point of contact. In practice, this means they:

• Coordinate kickoff meetings and integration scoping.
• Ensure requirements are understood and captured.
• Facilitate alignment across internal teams.
• Escalate questions or needs to the right specialists.
• Keep you informed about progress and milestones.

They ensure you always know who to contact and keep the engagement on track. For general partnership questions or to start an integration with us, reach out to partnerships@thanx.com

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Developer Support Team

The Developer Support team is your technical guide and engineers. They provide:

• Technical documentation and implementation support.
• Sandbox credentials and environment setup.
• Certification reviews to ensure your integration meets Thanx standards.

Dev Support is your go-to contact for:

• API questions and examples.
• Integration troubleshooting.
• Technical updates or feature clarifications.

You can reach them at developer.support@thanx.com

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Key Integration Paths

Thanx supports multiple integration paths to fit your product and customers. Our platform is designed to be flexible – whether you’re integrating at the POS, kiosk, in a custom app, or via a pay-at-table experience.

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POS Integrations

Integrate Thanx loyalty directly into your Point-of-Sale system for in-store transactions. Using our Loyalty API, a POS can:

• Look up a guest’s loyalty account.
• Retrieve available rewards.
• Apply discounts.
• Record loyalty accrual in real time.

This creates a seamless cashier experience where rewards are integrated into checkout. Refer to the POS / Kiosk Integration Guide for details.

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Kiosk Integrations

Extend loyalty to self-service kiosks. The kiosk software allows guests to:

• Identify themselves (e.g., by phone number or QR code).
• View and redeem rewards.
• Apply rewards before payment.

This ensures a frictionless loyalty experience even in self-service environments. Kiosks follow the same integration path for POS, refer to the POS / Kiosk Integration Guide for details.

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Mobile App / Web Ordering Integrations

Build loyalty features into your custom mobile or web app. You can:

• Display loyalty balances and rewards.
• Enroll users in programs.
• Handle redemptions and reward events in real-time.

Thanx provides OAuth tokens, sandbox environments, and webhooks for real-time updates. This path allows you to deliver a fully branded loyalty experience while Thanx operates behind the scenes. Refer to the Mobile / Web Ordering Integration Guide for more information.

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Pay-at-Table Integrations

Enable guests to pay directly from their mobile device by scanning a QR code at their table. Using our Pay-at-Table APIs, you can:

• Allow guests to sign up or sign in to their loyalty account.
• Display order details and apply available rewards.
• Complete payment and automatically accrue loyalty points.

This integration connects on-premise ordering and payment systems with the Thanx loyalty platform, creating a seamless, contactless dining experience. Refer to the Pay-at-Table Integration Guide Refer to the Pay-at-Table Integration Guide for more information

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Integration Process & Certification

Here’s an overview of the typical process and how we’ll support you at each stage:

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1. Discovery & Scoping

• The Partnerships team defines the integration scope and requirements with you.
• We identify your goals, data needs, and technical constraints.
• Once aligned, you’ll receive a clear plan for development, timelines, and handoffs.

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2. Development & Sandbox Testing

• Thanx provides sandbox credentials and access for testing.
• The Developer Support team walks you through relevant endpoints and examples.
• You test against sandbox accounts to validate flows (e.g., reward lookups, redemptions, accruals).
• Check-ins and Q&A sessions are available throughout this phase.

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3. Certification (Quality Check)

• After sandbox testing, Thanx conducts a certification review before go-live.
• You demo your integration via video call, walking through key use cases.
• You should also provide a link or test environment where we can independently test your experience.
• We verify authentication, redemption logic, error handling, and data consistency.
• Once complete, Thanx provides production API keys.

Post-Certification: We may request screenshots or short videos of the final implementation to document how loyalty appears in your system. This helps ensure user experience consistency and supports our mutual clients post-launch.

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4. Launch & Ongoing Support

• The Partnerships team coordinates the launch and any co-marketing opportunities.
• Dev Support remains available for post-launch help and optimization.
• Once certified, you can onboard additional merchants using the same integration without going over all the initial certification steps, we provide smoother checks to help you launch new customers.

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Next Steps & Feedback

We’d love your feedback! Are there additional integration types or use-cases you think we should support? Share your ideas — they directly shape our roadmap and help us improve our partner experience. Your insights are invaluable, and we look forward to building even stronger integrations together. Thank you for partnering with Thanx — we’re excited to collaborate with you to create amazing experiences for merchants and customers alike!

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Thanx provides a number of ways to integrate — via API, webhooks, and data exports. Outlined in these docs are guides on how to integrate with the Thanx platform, best practice recommendations, API / webhook specs, and data export documentation.