Respond to Feedback
This endpoint allows a merchant or partner to programmatically respond to a customer’s feedback with a text-based response. This will trigger a message to the Thanx customer on behalf of the merchant. Only a single merchant response is allowed for a given feedback record.
Scope required: feedbacks.write
Parameters
Feedback ID
Parameters
Merchant’s response to the user’s feedback
Response
The ID of the feedback record
The user ID
The merchant ID
Location ID
The state of the feedback record
unviewed
- User has an opportunity to leave feedback for a purchase they have made, but has not been displayed the feedback prompt yet.viewed
- User viewed the opportunity to leave feedback, but they have not left a NPS or review yet.expired
- User did not leave a NPS or review before the feedback expiredrated
- User has left a net promoter scorereviewed
- User has left a reviewresponded
- Merchant has responded to the user's feedback
The feedback expiration time in ISO8601-format. Users cannot submit a rating or review for the associated purchase after this time has elapsed.
The ISO8601 timestamp of the purchase the feedback was associated with.
The ISO8601 timestamp the feedback was viewed by the consumer
The ISO8601 timestamp the feedback was rated by the consumer
The ISO8601 timestamp the feedback was reviewed by the consumer
The ISO8601 timestamp the feedback was responded to by the merchant
NPS score (null or 1-10)
Customer feedback
Merchant response
The associated purchase record