NPS Feedback - Thanx

The NPS feedback model includes Net Promoter Score data for Thanx members leaving feedback on recent purchases.

SFTP Exports

Sample nps_feedback.csv

Thanx Connex

Table name: nps_feedback

Attributes

Column	Data Type	Description
`nps_feedback_id`	`string`	The unique identifier of the feedback in Thanx.
`merchant_id`	`string`	The unique identifier of the merchant in Thanx.
`purchase_id`	`string`	The unique identifier of the purchase in Thanx.
`user_id`	`string`	The unique identifier of the user in Thanx.
`state`	`string`	The state of the feedback. (`unviewed`, `viewed`, `rated`, `reviewed`, `responded`)
`rating`	`number`	The NPS rating from 0-10. 0-6 are Detractors, 7-8 are Passives, and 9-10 are Promoters.
`review`	`string`	The user’s written feedback.
`response`	`string`	A staff member’s written response to the user’s feedback.
`responded_by`	`string`	The name of the staff member who responded to the user.
`created_at`	`timestamp`	The date and time the user was prompted to leave feedback. This is in UTC.
`rated_at`	`timestamp`	The date and time the user left feedback. This is in UTC.
`responded_at`	`timestamp`	The date and time a staff member responded to the user’s feedback. This is in UTC.
`nps_feedback_uid`	`string`	The unique identifier for the feedback in Thanx APIs.
`synced_at`	`timestamp`	Timestamp indicating the last update time for the record.