NPS Feedback
The NPS feedback model includes Net Promoter Score data for Thanx members leaving feedback on recent purchases.
SFTP Exports
Sample nps_feedback.csv
Thanx Connex
Table name: nps_feedback
Attributes
| Column | Data Type | Description |
|---|---|---|
nps_feedback_uid | string | The unique identifier for the feedback in Thanx APIs. |
nps_feedback_id | string | The unique identifier of the feedback in Thanx. |
merchant_id | string | The unique identifier of the merchant in Thanx. |
purchase_id | string | The unique identifier of the purchase in Thanx. |
user_id | string | The unique identifier of the user in Thanx. |
state | string | The state of the feedback. (unviewed, viewed, rated, reviewed, responded) |
rating | number | The NPS rating from 0-10. 0-6 are Detractors, 7-8 are Passives, and 9-10 are Promoters. |
review | string | The user’s written feedback. |
response | string | A staff member’s written response to the user’s feedback. |
responded_by | string | The name of the staff member who responded to the user. |
created_at | timestamp | The date and time the user was prompted to leave feedback. This is in UTC. |
rated_at | timestamp | The date and time the user left feedback. This is in UTC. |
responded_at | timestamp | The date and time a staff member responded to the user’s feedback. This is in UTC. |
NPS Feedback
The NPS feedback model includes Net Promoter Score data for Thanx members leaving feedback on recent purchases.
SFTP Exports
Sample nps_feedback.csv
Thanx Connex
Table name: nps_feedback
Attributes
| Column | Data Type | Description |
|---|---|---|
nps_feedback_uid | string | The unique identifier for the feedback in Thanx APIs. |
nps_feedback_id | string | The unique identifier of the feedback in Thanx. |
merchant_id | string | The unique identifier of the merchant in Thanx. |
purchase_id | string | The unique identifier of the purchase in Thanx. |
user_id | string | The unique identifier of the user in Thanx. |
state | string | The state of the feedback. (unviewed, viewed, rated, reviewed, responded) |
rating | number | The NPS rating from 0-10. 0-6 are Detractors, 7-8 are Passives, and 9-10 are Promoters. |
review | string | The user’s written feedback. |
response | string | A staff member’s written response to the user’s feedback. |
responded_by | string | The name of the staff member who responded to the user. |
created_at | timestamp | The date and time the user was prompted to leave feedback. This is in UTC. |
rated_at | timestamp | The date and time the user left feedback. This is in UTC. |
responded_at | timestamp | The date and time a staff member responded to the user’s feedback. This is in UTC. |