The NPS feedback model includes Net Promoter Score data for Thanx members leaving feedback on recent purchases.

SFTP Exports

Sample nps_feedback.csv

Thanx Connex

Table name: nps_feedback

Attributes

ColumnData TypeDescription
nps_feedback_uidstringThe unique identifier for the feedback in Thanx APIs.
nps_feedback_idstringThe unique identifier of the feedback in Thanx.
merchant_idstringThe unique identifier of the merchant in Thanx.
purchase_idstringThe unique identifier of the purchase in Thanx.
user_idstringThe unique identifier of the user in Thanx.
statestringThe state of the feedback. (unviewed, viewed, rated, reviewed, responded)
ratingnumberThe NPS rating from 0-10. 0-6 are Detractors, 7-8 are Passives, and 9-10 are Promoters.
reviewstringThe user’s written feedback.
responsestringA staff member’s written response to the user’s feedback.
responded_bystringThe name of the staff member who responded to the user.
created_attimestampThe date and time the user was prompted to leave feedback. This is in UTC.
rated_attimestampThe date and time the user left feedback. This is in UTC.
responded_attimestampThe date and time a staff member responded to the user’s feedback. This is in UTC.